Policies
1. Privacy Policy / Privacy Notice
Last updated: April 2026
At Foot Lab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book an appointment or attend our clinic.
Who we are
Business name: The Foot Lab Belfast
Address: 165 York St, Belfast BT15 1AL
Email: [email protected]
Phone: +44 7541 246866
For the purposes of data protection law, Foot Lab is the data controller for the personal information we collect and use.
What information we collect
We may collect:
- Your name, phone number, email address and address.
- Appointment details and booking history.
- Information you provide through website forms, email, phone, social media or our booking system.
- Relevant health and foot care information needed to assess and provide treatment.
- Payment and transaction information.
- Website usage information, such as pages visited and cookies, where applicable.
Health information
Because we provide foot health care services, we may collect information about your health, symptoms, medical history, medication, allergies, skin or nail concerns, mobility, diabetes status or other details relevant to your appointment.
Health information is treated as sensitive personal data and is handled with extra care.
How we use your information
We use your information to:
- Respond to enquiries.
- Book, manage and confirm appointments.
- Carry out assessments and provide appropriate foot health care.
- Keep accurate client records.
- Process payments.
- Send appointment reminders or follow-up information.
- Manage cancellations, complaints or queries.
- Improve our website and services.
- Meet legal, insurance and professional obligations.
Our lawful basis for using your information
We use your personal information where it is necessary to provide services to you, manage our business, comply with legal obligations and keep appropriate treatment records.
Where we process health information, we do so because it is necessary for the provision of health-related care, assessment, treatment, record keeping, insurance and safeguarding purposes.
Marketing
We will only send you marketing emails or messages where we have your permission or where the law allows us to do so.
You can unsubscribe from marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will not sell your personal information to third parties.
Who we share your information with
We may share information with trusted service providers who help us run the clinic and website, such as:
- Booking system providers.
- Payment processors.
- Website hosting providers.
- Email or CRM platforms.
- Professional advisers, insurers or legal advisers.
- Regulatory, legal or safeguarding bodies where required.
We only share what is necessary and expect providers to protect your information appropriately.
How long we keep your information
We keep client records for as long as necessary for treatment, legal, insurance and professional purposes.
As a general approach, adult health records are commonly retained for a number of years after the last treatment. Foot Lab will set and follow a clear retention schedule based on legal, insurance and professional guidance.
How we protect your information
We take reasonable steps to keep your information safe, including secure systems, password protection, access controls and limiting access to those who need it.
Your rights
You have rights over your personal information, including the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information in certain circumstances.
- Object to or restrict certain processing.
- Withdraw consent where we rely on consent.
To exercise your rights, contact us at: thefootlabbelfast.com.
Complaints about data use
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
Last updated: April 2026
This website uses cookies and similar technologies to help the site work properly, improve user experience and understand how visitors use the website.
What are cookies?
Cookies are small files placed on your device when you visit a website. They help websites function, remember preferences and collect information about site usage.
Types of cookies we may use
Strictly necessary cookies
These cookies are required for the website to function. They may support things like security, page loading, forms and appointment booking.
Analytics cookies
These cookies help us understand how visitors use the website, such as which pages are visited and how people find us. We may use tools such as Google Analytics.
Marketing cookies
These cookies may be used to show relevant adverts or measure the effectiveness of advertising campaigns, for example through Meta Pixel or Google Ads tracking.
Third-party cookies
Some parts of our website may use third-party tools, such as embedded videos, maps, booking software or payment systems. These may set their own cookies.
Managing cookies
When you first visit our website, you may be asked to accept or reject non-essential cookies.
You can also manage cookies through your browser settings. Please note that blocking some cookies may affect how the website works.
3. Website Terms and Conditions
Last updated: April 2026
By using this website, you agree to these Terms and Conditions.
About this website
This website is owned and operated by Foot Lab.
The information on this website is provided for general information only. It is not intended to replace an individual assessment, diagnosis or advice from an appropriately qualified professional.
Website content
We aim to keep the information on this website accurate and up to date. However, we cannot guarantee that all information will always be complete, current or suitable for your individual circumstances.
No emergency advice
This website is not for medical emergencies. If you have severe pain, infection, spreading redness, heavy bleeding, sudden swelling, signs of serious illness or urgent concerns, please seek urgent medical advice through your GP, pharmacist, NHS 111, out-of-hours service or emergency services.
Appointments
Appointments can be booked by online booking.
An appointment does not guarantee that a specific treatment will be carried out. Your practitioner will assess your needs on the day and advise what is appropriate.
Prices
Prices shown on the website are for guidance and may vary depending on the treatment required. We will aim to explain any relevant costs before treatment is carried out.
Intellectual property
All website text, images, branding and content belong to Foot Lab or are used with permission. You may not copy, reproduce or reuse website content without written permission.
Links to other websites
This website may include links to third-party websites. We are not responsible for the content, privacy practices or accuracy of those websites.
Limitation of liability
We do not accept responsibility for loss or damage caused by reliance on general website information without seeking an appropriate individual assessment.
Nothing in these Terms excludes liability where it would be unlawful to do so
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4. Booking, Cancellation and Refund Policy
Last updated: April 2026
At Foot Lab, we want appointments to be clear, fair and respectful of everyone’s time.
Booking an appointment
Appointments can be booked by the online booking calendar.
When you book, we may ask for your contact details, reason for appointment and relevant health information so we can prepare appropriately.
Assessment on the day
Your first appointment will include an assessment. This helps us understand your foot health needs and decide what treatment, if any, is suitable.
You may need a single appointment, routine foot health care appointments or a series of appointments depending on your needs, the level of concern, the number of issues present and how your feet respond to care.
Routine foot health care appointments
Routine foot health care appointments may be recommended every 6–8 weeks, depending on your needs, comfort, risk factors and the condition of your feet.
Specialist or longer appointments
Some services, such as nail reconstruction, may require a longer appointment. These will be booked separately and may be charged differently.
Optional add-ons, such as gel polish, may be available when suitable and where time allows.
Cancellations by clients
Please give at least 24 hours notice if you need to cancel or rearrange your appointment.
Late cancellations or missed appointments may be charged at £10.
Late arrival
If you arrive late, we may need to shorten your appointment or rearrange it. The full appointment fee may still apply.
Cancellations by Foot Lab
Occasionally, we may need to cancel or rearrange an appointment due to illness, emergency or circumstances outside our control. We will contact you as soon as possible and offer a new appointment.
Online and phone bookings
If you book a service online, by phone or by email, consumer cancellation rights may apply. However, if you ask us to provide the service within any cancellation period, you may still be charged for services already provided.
Refunds
Refunds will be considered where:
- An appointment is cancelled with the required notice.
- A payment has been taken in error.
- Foot Lab cancels an appointment and no suitable alternative can be agreed.
- A refund is required by law.
We do not usually refund completed treatments where the service was provided as agreed, unless there has been an error or another valid reason.
Last updated: April 2026
Foot Lab provides foot health care services designed to support comfort, confidence, function and appearance.
Assessment first
Before treatment, we will carry out an assessment. This helps us understand your concerns, general health, foot health, suitability for treatment and whether referral may be needed.
Consent
We will explain the proposed treatment, expected benefits, limitations, possible discomfort, aftercare and any relevant risks.
Treatment will only go ahead with your consent.
You can ask questions at any time and you can withdraw consent at any point before or during treatment.
Suitability
Some treatments may not be suitable for everyone. Suitability can depend on factors such as:
- Diabetes.
- Circulation concerns.
- Infection.
- Medication.
- Skin or nail condition.
- Allergies.
- Pregnancy.
- Recent surgery or injury.
- The severity and nature of the foot concern.
If we believe treatment is not suitable, we will explain why and may recommend that you contact your GP, podiatrist, pharmacist or another healthcare professional.
Scope of practice
Foot Lab will only provide services within the practitioner’s training, competence, insurance and professional scope.
Where a concern requires treatment outside our scope, we will advise you to seek appropriate professional support.
Results
Every person is different. Outcomes can vary depending on the condition being treated, your general health, aftercare, footwear, activity levels and how your feet respond.
We do not guarantee a specific result.
Aftercare
You may be given aftercare advice following your appointment. Following aftercare guidance can help support comfort, healing and longer-lasting results.
If you have concerns after treatment, please contact us.
6. Complaints Policy
Last updated: April 2026
At Foot Lab, we aim to provide a professional, respectful and caring service. If something has not met your expectations, we would like the opportunity to put it right.
How to raise a complaint
You can contact us by:
Email: [email protected]
Phone: +44 7541 246866
Please include:
- Your name and contact details.
- Date of appointment.
- Details of your concern.
- What outcome you are hoping for.
What happens next
We will acknowledge your complaint within 3 working days.
We will review what happened and may contact you for more information.
We aim to respond fully within 14 working days. If we need more time, we will let you know.
Professional or insurer involvement
Where appropriate, we may seek guidance from our insurer, professional body or legal adviser.
Respectful communication
We will handle complaints fairly and respectfully. We ask that all communication remains respectful so we can work towards a constructive resolution.
7. Accessibility Statement
Last updated: April 2026
Foot Lab wants its website and services to be accessible and welcoming to as many people as possible.
Our commitment
We aim to make our website clear, easy to navigate and usable by people with different access needs.
This includes working towards:
- Clear language.
- Readable fonts.
- Good colour contrast.
- Meaningful image alt text.
- Keyboard-friendly navigation where possible.
- Mobile-friendly pages.
- Clear contact and booking information.
Reasonable adjustments
If you need support to access our services, please contact us before your appointment where possible.
We will do our best to make reasonable adjustments, which may include:
- Allowing extra time where possible.
- Providing information in a different format.
- Supporting communication needs.
- Discussing access requirements before your visit.
Reporting accessibility issues
If you find any part of our website difficult to use, please tell us:
Email: [email protected]
Phone: +44 7541 246866
We will review the issue and aim to improve it where reasonably possible.
8. Marketing Claims and Testimonials Policy
Last updated: April 2026
Foot Lab is committed to honest, responsible and accurate marketing.
Our approach
We aim to describe our services clearly and avoid exaggerated claims.
We will not claim that a treatment can diagnose, cure or guarantee improvement unless we have appropriate evidence and the claim is within our professional scope.
Before and after images
Where we use before and after images, we will:
- Get permission from the client.
- Avoid misleading editing or filters.
- Explain that results vary.
- Use images responsibly and respectfully.
Testimonials
We may share testimonials where clients have given permission.
Testimonials reflect individual experiences and do not guarantee that everyone will have the same outcome.
Vulnerable clients
We will not use marketing that pressures people into treatment, exploits insecurities or creates unrealistic expectations.
Pricing and offers
Where we advertise prices or offers, we aim to make them clear, accurate and not misleading.
9. Professional Scope Statement
Last updated: April 2026
Foot Lab provides foot health care services within the practitioner’s training, competence and insurance.
Our services may include routine foot health care, nail care, hard skin care, corn and callus support, foot comfort advice and appearance-focused foot care services, depending on suitability.
We do not claim to provide services outside our professional scope.
If your concern requires diagnosis, prescribing, advanced treatment, urgent medical attention or specialist podiatry care, we may advise you to contact your GP, pharmacist, podiatrist or another appropriate healthcare professional.
The terms “podiatrist” and “chiropodist” should only be used by professionals who are appropriately registered to use those protected titles.
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